Contact Us & FAQs

Factory Service:  
216 US-206 Suite 15
Hillsborough Township, NJ 08844
Phone (480) 607-2277 - 10am - 4pm EST, M - F
Email: borism@jbd-usa.com

Due to the high cost of shipping products internationally, should you receive a damaged or defective product, ADCOM USA is not able to provide return shipping. Return shipping to ADCOM USA and all associated costs will be the financial responsibility of the customer.

Our products are meant to be used on 120v AC / 60 Hz circuit in the USA.

All products offered by ADCOM USA are backed by our exclusive 30-day Satisfaction Guarantee. If you are not satisfied with a product, we will gladly refund the purchase price of the product less a 15% restocking fee or exchange the item. Please notify us within 30-days of your purchase date.

‍Note: Exclusions, Restrictions, and Limitations below.

• No Return Authorization Number
• Missing parts or the original packing material.
• Damage because the item was improperly packaged for return shipment.
• A different serial number than the one originally shipped by The Audio Legacy.
• Obvious heavy use.
• Damage from drops, spilled liquid, or mishandling.

All returns require a Return Authorization number in order for our receiving department to accept the shipment. Items without an RA number will be not accepted and will be returned to the shipper.

1. You may only return products purchased within the last 30 days.
2. The item must be in Like-New condition and packaged properly in the original packing material. All manuals, accessories, and internal packing material must be included with your returned item. We cannot accept returns that aren't in the original factory carton. Incomplete or improperly packed items may incur an additional restocking fee.
3. You are responsible for shipping and insurance charges for the original and return shipment.
4. Call (480) 607-2277 or email borism@jbd-usa.com to obtain an RA number. All returns require an RA number.
5. Print the RA number on the return label attached to the box. Please do not write the RA number directly on the original factory carton.
6. Include a note in the box with your original billing name and address, the RA number, and the reason for your return.
7. We strongly recommend shipping your return via Fed EX or UPS and insuring the package. Please retain your tracking number. We are not responsible for damaged or lost items. If the package is damaged or distressed we will refuse it and you will need to file a claim with the shipping carrier to recover the insured amount of your package.
8. We will provide you the return shipping address with your RA number request.
9. We will process your return within 10 days of receipt of your item at our facilities.
10. We will either issue a credit to the original purchase credit card number or issue a check, depending on the payment method.

One-time use and Special Order Items are Not Returnable.

If you believe you have received a damaged or defective product please contact us within 48 hours at (908) 874-3799 or or email  borism@jbd-usa.com and we will begin the return or replacement process. We have a couple different ways of handling returns based upon the product you purchased.

We will not send out a replacement product until the original (damaged, defective, or returned product) has been received. Please allow up to 10 business days from receipt at our warehouse for processing.

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